"We are an Authorized Dealer"
Processes and Technology
In 1987, after working for several companies, Steve Valenta, Owner and President of Offix, was unhappy with the limitations that other office solution companies put on his ability to provide great customer service. He decided that he could only provide clients with the best possible customer service through establishing his own business. His formation of a business driven by superior customer service, high quality products, and valuable solutions is why Offix continually gets client referrals.
Offix Focuses on 100% Customer Satisfaction
We are proud to work with businesses of all sizes, within every industry. Our processes ensure that each and every customer is treated with respect and receives a fully-customized program addressing specific needs, thereby creating both short and long-term value for our customers.
Process
- A solutions executive assesses your document management needs and develops an individualized plan of products and services that can serve your company best.
- Flexible and creative programs are designed to improve efficiencies and increase ROI.
- A team of technicians installs your equipment, making the proper network connections.
- A solutions executive trains you and your staff to use the new products effectively.
- We supply ongoing support and maintenance, and guarantee you 98% up-time.
We are committed to delivering products, services, and solutions that create long-term value.
Providing Top Products from Top Manufacturers
We only carry the best and most reliable products from respected and known manufacturers. Two of the most popular lines we carry are:
Long Lasting Guarantees
- Upgrade without penalty with our 36 month lease upgrade guarantee
- Exchange on malfunctioning printers
- Free delivery, installation, and network training guaranteed with all maintenance contracts.
Reliable Service to Keep You Running
The most important element in equipment uptime is preventative maintenance. With our hassle-free service agreements, you are guaranteed 98% uptime, or we’ll pay you $750 if your copier is inoperatable for more than 2% of your regular business hours, over the course of an entire year. We offer a guaranteed response time of 2-4 hours, so you can rest assured that our Association of Technical Service Professionals (ATSP) certified technicians are on their way to service you quickly in the event of a malfunction.
Since its very beginning, Canon has worked to develop and to acquire innovative technologies that lead the times. Canon has held an unwavering stance as a company with a vision focused on the future and a deep commitment to original technologies. As a market leader, Canon continues to be a company actively engaged in developing the core engines at the heart of its operations, and it is dedicated to ensuring environmental responsibility.
Do more than you ever thought possible and in less time. Sharp¹s versatile MFPs keep your workgroup moving ahead of the competition. With powerful copying, printing, scanning, and faxing capabilities these multi-functioning workhorses will streamline workflow and become the center of productivity. Sharp is gaining market share faster than any other copier manufacturer in the world because they are one of the most reliable products you can buy.
We provide experienced and 100% certified technicians:
Each year Canon recognizes dealerships that have at least 75% of their support professionals certified with current ATSP credentials. Offix is proud to have 100% of our technicians and engineers ATSP Certified.
We provide a wide variety of complete document management solutions
Full Range of Trusted and Popular Products
You can count on us to provide you with only the most advanced equipment from respected and trusted manufacturers. Whatever your business needs are, we can offer you a complete array of products, ranging from low-volume copiers with color, scanning, and faxing capabilities, to high-speed multifunction copiers and large format printers, that do everything but design your documents for you.
The Software and Solutions you Need to Be More Efficient
A variety of tools and software are available to help you become more efficient. Click the link below to read more.